Hi all,
As an ex-service engineer for a microscopy company, we took the stance of only allowing certain PCs to be used with our systems. Very similar to this situation, it was understandably met with resistance from customers - many of whom were under obligations from the IT departments to only allow certain PCs themselves.
In our case, this was due to the semi and sometimes fully proprietary USB / PCI / PCIe devices we were using. The number of problems we had on earlier systems where customers would use their own PC caused us, and them, no end of headaches. In addition, given the cost of the microscopy system vs. the PC, it was viewed as a relatively minor expense for trouble-free operation.
I suspect the same is true in Fluidigm's case, so I have a certain amount of sympathy.
However, "PC not compatible" is not a sufficient explanation in my opinion.
I'd like to know what exactly it is about the PC that isn't compatible. For example, HP themselves seem to vouch that it's OK:
https://support.hp.com/za-en/drivers/se ... on/6978842https://support.hp.com/gb-en/document/c05195282Further, the digitiser also seems to be supported under Win 10:
https://www.alazartech.com/Products/ATS9870_v_1_6E.pdfAs well as the PCIe UART device:
https://www.catalog.update.microsoft.co ... ?q=PNP0501The LSI RAID controller also seems to be OK (and that's from an older model Z820 workstation):
https://h30434.www3.hp.com/t5/Business- ... -p/6071375Again, I'm keen to stress that I sympathise with Fluidigm to a certain extent - I just want to understand:
1) What exactly doesn't work under Windows 10?
2) What happens if the current PC is upgraded to Windows 10?
3) How does this affect any warranty?
I'm discussing this with my local Fluidigm team, but I would encourage them to explain in as much detail as they can about why a PC that was purchased ~1 year ago (when it was already known that Windows 7 support was entering EOL) needs to be changed.