"Validation Error" window
A peculiar Helios-software issue came up where the instrument was running fine, but I could not collect data (in both Tuning or Acquisition mode) because a "Validation Error" window would pop up. (see attached screenshot)
The error did not go away after restarting the software with the instrument running (as administrator), nor by restarting the computer, nor restarting the instrument start-up (plasma off/on). Also, the correct Java version was installed, and applying older tuning settings would not circumvent the issue.
Fortunately, a service engineer arrived quickly and the problem was solved after logging on in service mode. After a Full Tune in service mode, I was able to log back on as administrator and record data without any problem.
The engineer and I believe the issue arose from an custom tuning setting with XY-Cal and Mass-cal only (without QC report selected), but I am curious if this error has occurred for any one else out there. Please share any questions, suggestions, or comments as I'd hope to avoid this issue again in the future!
Thank you!
Matthew